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Terms & Conditions

Effective Date: January 01, 2025

Welcome to Sienna Walker’s store! By accessing and using this website, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before making a purchase.

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1. General Terms

  • This website is operated by Sienna Walker’s store. Throughout the site, terms such as "we," "us," and "our" refer to the store owner.

  • By using this website, you confirm that you are at least 18 years old or have parental consent to make purchases.

  • We reserve the right to update or modify these Terms & Conditions at any time. Continued use of this site after any changes constitutes acceptance of the updated terms.

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2. Products & Orders

  • All products are made to order, and production begins once payment is received.

  • Due to the custom nature of our products, returns and exchanges are not accepted unless an item arrives damaged or defective.

  • We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud or pricing errors.

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3. Pricing & Payments

  • Prices for products are listed in [currency, e.g., USD] and may change without notice.

  • We accept major credit/debit cards and secure online payment methods.

  • All transactions are processed through third-party payment gateways; we do not store or process payment details on our servers.

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4. Shipping & Delivery

  • Orders are processed and shipped within the estimated timeframes provided at checkout.

  • Shipping times may vary based on location, carrier delays, or customs processing for international orders.

  • Customers are responsible for providing an accurate shipping address. We are not responsible for lost or undelivered orders due to incorrect addresses.

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5. Refund & Return Policy

  • Refunds or replacements are only issued for damaged or defective products.

  • Customers must report any issues within 30 days of delivery, providing clear photos of the defect.

  • Refunds are not issued for incorrect size, color, or change-of-mind purchases.

  • Full details can be found in our Refund & Return Policy.

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6. Intellectual Property

  • All content, images, logos, and product designs on this site are owned by Sienna Walker and protected under copyright laws.

  • You may not copy, distribute, or reproduce any content without written permission.

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7. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of this website or purchased products.

  • Product images may vary slightly from actual items due to differences in screen resolution, lighting, or manufacturing variations.

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8. Privacy & Data Protection

  • Your personal information is collected and processed in accordance with our Privacy Policy.

  • We take reasonable measures to protect your data but cannot guarantee absolute security for online transactions.

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9. Third-Party Links & Services

  • This website may contain links to third-party websites for payment processing, shipping, or analytics.

  • We are not responsible for the content, policies, or services of third-party sites.

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10. Governing Law

  • These Terms & Conditions are governed by and interpreted in accordance with the laws of [Your State/Country].

  • Any disputes shall be resolved through [arbitration/courts in your location].

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11. Contact Information

For any questions about these Terms & Conditions, please contact us at: support@sienna-walker.com

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