Shipping Policy

At Sienna Walker, all products are made to order and shipped directly to you. To ensure a smooth delivery process, please review the following shipping guidelines before placing your order.

• The shipping address must be entered using Latin characters only.

• Address Line 1 has a 35-character limit, and Address Line 2 has a 30-character limit.

• We do not provide address validation services at this time, so it is the customer’s responsibility to enter a complete and accurate shipping address.

Incorrect or incomplete addresses may result in delayed or failed deliveries, for which we cannot provide refunds or replacements.

• A recipient’s phone number is required for international shipments to help ensure smooth delivery.

• Delivery times for international orders may vary based on customs processing and local courier delays.

• Any import duties, taxes, or customs fees are the responsibility of the recipient and may be applied upon delivery.

• PO box delivery is only recommended within the United States. Delivering to PO boxes in other countries is at the customer’s own risk.

• It is the customer’s responsibility to ensure the ordered product fits within their PO box. The largest available PO box size is 12" x 22.5", so items exceeding these dimensions cannot be delivered to a PO box.

• Express Delivery is not available for PO box addresses. If a PO box is provided for an Express Delivery order, the order will be processed as standard shipping.

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PO Box Address Format Example:

• First Name: John (must match the name on the PO box)

• Last Name: Smith (must match the name on the PO box)

• Address 1: PO Box 1776

• Zip Code: 28034

• City: Dallas

• Country: United States

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💡 Note: Deliveries to PO boxes may experience delays or issues, even when the correct format is followed. If you choose to enter a PO box as your shipping address, you accept full responsibility for potential delivery risks. We cannot offer compensation if tracking confirms successful delivery.

• Orders are typically processed within 2–7 business days before shipping.

• Delivery times vary based on the destination, shipping method, and courier availability.

• Estimated shipping times will be provided at checkout, but these are subject to change due to external factors (weather, customs delays, etc.).

• Tracking details will be provided once the order has shipped.

• If your order has not arrived within the estimated timeframe, please allow extra time for delivery before reaching out.

• If tracking confirms successful delivery but the package is missing, we cannot offer a refund or replacement. Please contact the courier directly to file a claim.

If you have any shipping-related questions, please contact our support team at support@sienna-walker.com before placing your order.

By making a purchase, you agree to this shipping policy.