Privacy Policy

Effective Date: January 01, 2025

At Sienna Walker, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and make purchases. By using this website, you consent to the collection and use of your information as outlined in this policy.

1. Information We Collect

a. Personal Information You Provide

When you interact with our website, you may provide the following personal information:

Contact Information: Name, email address, phone number, and shipping/billing address.
Payment Information: Payment method details (processed securely by third-party payment providers; we do not store payment details).
Order Details: Purchase history and transaction details.
Communication Preferences: Subscriptions to newsletters or promotional emails.

b. Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and analytics tools, including:

Device Information: IP address, browser type, operating system, and device type.
Usage Data: Pages viewed, time spent on the site, referring URLs, and interactions with website elements.

You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We collect and use your information for the following purposes:

Processing Orders: To fulfill and ship orders, process payments, and provide customer support.
Marketing & Promotions: To send promotional emails, special offers, and event updates (only if you opt-in).
Website Optimization: To analyze site traffic, improve user experience, and prevent fraud.
Legal Compliance: To comply with applicable laws and prevent fraudulent activities.

We do not sell or share your personal information with third-party advertisers.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no online data transmission is 100% secure, and we encourage you to take precautions when sharing personal information online.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Enhance user experience by remembering preferences.
Provide analytics to improve website functionality.
Offer personalized content based on browsing behavior.

You can manage your cookie preferences through your browser settings.

5. Third-Party Services & Payment Processing

We may use third-party services for:

Payment Processing: Transactions are securely handled by payment providers (e.g., Stripe, PayPal).
Shipping & Order Fulfillment: Orders are processed and shipped through third-party logistics providers.
Analytics & Marketing: We use tools like Google Analytics to understand site traffic.

Each third-party service has its own privacy policies, and we encourage you to review them.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

For U.S. Residents (CCPA - California Consumer Privacy Act)

If you are a California resident, you have the right to:

Request access to the personal data we collect.
Request deletion of your personal information.
Opt out of data selling (we do not sell personal data).
Exercise these rights without facing discrimination.

To make a request, contact us at support@sienna-walker.com with "CCPA Request" in the subject line.

For EU Residents (GDPR - General Data Protection Regulation)

If you are in the European Union, you have the right to:

Access, update, or delete your personal data.
Restrict or object to data processing.
Withdraw consent for marketing emails at any time.
Request data portability in a structured format.

To exercise these rights, email us at support@sienna-walker.com with "GDPR Request" in the subject line.

7. Children's Privacy

Our website is not intended for children under 13 years old, and we do not knowingly collect personal data from minors. If we discover that a minor has provided personal data, we will delete it immediately.

8. Data Retention

We retain your personal data for as long as necessary to:

Complete transactions and fulfill orders.
Comply with legal obligations.
Resolve disputes and enforce agreements.

After this period, we securely delete or anonymize your data.

9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted here, and continued use of our website after updates means you accept the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or need to make a data request, contact us at: support@sienna-walker.com